Returns & Refunds

Return Policy Overview

At Pezura, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations, and we're here to help make it right.

Return Timeframe

You have 30 days from the date of delivery to initiate a return request. After this period, we cannot accept returns unless the item is defective or damaged.

Eligible Items for Return

We accept returns for the following reasons:

• Damaged in Transit: Items damaged during shipping
• Print Quality Issues: Poor print quality, fading, or misprints
• Wrong Item Received: You received a different item than ordered
• Size Issues: Item doesn't fit as expected (size chart discrepancies)
• Defective Products: Manufacturing defects or material issues

Non-Returnable Items

Due to the custom nature of our print-on-demand products, we cannot accept returns for:

• Custom Designs: Items with personalized or custom designs (unless defective)
• Change of Mind: Returns due to personal preference or style changes
• Incorrect Size Selection: Wrong size chosen by customer (refer to size charts)
• Used or Washed Items: Items that have been worn, washed, or used
• Items without Tags: Products with removed or damaged tags

How to Initiate a Return

Step 1: Contact Us

📧 Email us at: [email protected]

📱 Call us at: +1 (910) 215-8104

Step 2: Provide Information

Please include the following in your return request:

• Order number
• Email address used for the order
• Photos of the item (if damaged or defective)
• Reason for return
• Preferred resolution (refund, exchange, or replacement)

Step 3: Return Authorization

We will review your request and provide you with:

• Return authorization number
• Return shipping instructions
• Prepaid return label (for eligible returns)

Return Shipping

🆓 Free Return Shipping

We provide free return shipping for:

• Items damaged in transit
• Wrong items sent
• Print quality issues
• Manufacturing defects

💰 Customer-Paid Return Shipping

Return shipping costs are the customer's responsibility for:

• 📏 Size issues (customer error)
• 🎯 Change of mind returns (where applicable)
• 🔄 Exchange requests

Refund Process

⏱️ Processing Time

• Item Received: 2-3 business days after we receive your return
• Quality Check: 1-2 business days for inspection
• Refund Issued: 3-5 business days to process
• Bank Processing: 5-10 business days to appear in your account

Refund Method

Refunds will be processed back to your original payment method:

• 💳 Credit/Debit Cards: 5-10 business days
• 💙 PayPal: 3-5 business days
• 📱 Digital Wallets: 3-7 business days

Refund Amount

• Full Refund: Product price + original shipping (for eligible returns)
• Partial Refund: Product price only (customer error returns)
• Shipping Costs: Original shipping refunded only for our errors

Exchanges

📏 Size Exchanges

We offer size exchanges for the same design in a different size, subject to:

• Item must be in original condition
• Within 30-day return window
• Size availability
• Customer pays return shipping

Design Changes

We cannot exchange items for different designs due to the custom nature of our products.

🔧 Replacements

We offer free replacements for:

• Print Defects: Poor quality prints or misprints
• Shipping Damage: Items damaged during transit
• Wrong Items: Incorrect products sent
• Manufacturing Issues: Product defects

🌍 International Returns

For international customers:

• Contact us before returning any items
• Return shipping costs may apply
• Customs forms may be required
• Extended processing times may apply
• Currency conversion fees may apply to refunds

📞 Customer Support

Need help with your return? Our customer support team is here to assist you:

📧 Email: [email protected]

📱 Phone: +1 (910) 215-8104

⏰ Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+7)

📋 When Contacting Support

Please have the following information ready:

• Order number
• Email address used for purchase
• Photos of the issue (if applicable)
• Detailed description of the problem

Legal Rights

This return policy does not affect your statutory rights as a consumer. You may have additional rights under local consumer protection laws.

Policy Updates

We may update this Returns & Refunds policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

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Pezura - We're committed to your satisfaction. If you have any questions about our return policy, please don't hesitate to contact us.